For life-threatening emergencies, contact 911 if you are off campus or University of Alabama Police Department at 205-348-5454 if you are on campus.

Immigration Emergencies

Lost, Damaged, or Stolen Immigration Documents:

• Passport or Visa
  • Replacement of a lost, stolen, or damaged passport or visa will require multiple steps, including filing a police report, notifying your country’s Embassy in the U.S. (for passport), and/or notifying the U.S. Embassy which issued your U.S. visa (for U.S. Visa) – See Dept. of State’s Page: “Lost and Stolen Passports, Visas, and Arrival/Departure Records”
  • If the loss, damage, or theft of your passport or visa occurs during international travel, call ISSS at 205-348-5402 during normal office hours (Monday – Friday, 8:00 a.m.– 4:45 p.m. Central Standard Time).  If outside of regular office hours, call the UAPD at 205-348-5454 and their dispatcher will connect you with an ISSS staff member.
  • If while in the U.S., call ISSS at 205-348-5402, email international@ua.edu, or book an appointment to see an advisor.
• I-20 or DS-2019
  • Replacement of an I-20 or DS-2019 is fairly straightforward.  ISSS can assist you to replace your I-20 or DS-2019.  Please submit an I-20/DS-2019 Replacement/Update Form to international@ua.edu.
    • F-1/F-2 I-20s will be signed and sent as electronic scans per guidance from the Department of Homeland Security Student Exchange Visitor Program (SEVP).  Once printed and signed by you, they can be used for all official purposes, including visa applications and renewals, entry to the U.S., applications for OPT, etc.  There is no need for the original, physical I-20.
    • J-1/J-2 DS-2019s DS-2019s will be sent as electronic documents per new allowances authorized by the Department of State on April 27, 2023.  Once printed and signed by you, they can be used for all official purposes, including visa applications and renewals, as well as entry to the U.S.
  • If the loss, damage, or theft of your I-20 or DS-2019 occurs during international travel to the U.S., call ISSS at 205-348-5402 during normal office hours (Monday – Friday, 8:00 a.m.– 4:45 p.m. Central Standard Time).  If outside of regular office hours, call the UAPD at 205-348-5454 and their dispatcher will connect you with an ISSS staff member.
  • If the loss, damage, or theft occurs while in the U.S., call ISSS at 205-348-5402, email international@ua.edu, or book an appointment to see an advisor.

If you experience an immigration-related emergency, such as:

• Visit by government officer at home or on campus
• Detainment at U.S. Port of Entry such as an airport or land crossing
• Threat of deportation

Do not sign anything. Politely ask if you can call UA International Student & Scholar Services or your home country’s consulate in the U.S.

Call ISSS at 205-348-5402 during normal office hours (Monday – Friday, 8:00 a.m.– 4:45 p.m. Central Standard Time).

If outside of regular office hours, call the UAPD at 205-348-5454 and their dispatcher will connect you with an ISSS staff member.

Other Emergencies

In case of an emergency such as:

• Car accident
• Criminal activity
• Missing persons
• Suicidal thoughts
• Sexual assault and misconduct
• Violence
• Other incidents

If you are on-campus, contact the University of Alabama Police Department at 205-348-5454.

If you are off-campus, call 911.

Campus Resources

ISSS is here to help you, but you may want to take advantage of these resources on campus for other issues such as:

• Culture shock
• Stress
• Conflicts with classmates or professors
• Financial problems
• Scams

Counseling Center 205-348-3863

Housing and Residential Communities 205-348-6676 housing@ua.edu

Student Health 205-348-6262 Patient Portal

Women and Gender Resource Center 205-348-5040

Title IX Office 205-348-5496

Student Care and Well-Being 205-348-2461

Employee Assistance Program 205-759-7890 or 866-840-0750