For life-threatening emergencies, contact 911 if you are off campus or University of Alabama Police Department at 205-348-5454 if you are on campus.

Immigration Emergencies

Lost, Damaged, or Stolen Immigration Documents:

• Passport or Visa
  • Replacement of a lost, stolen, or damaged passport or visa will require multiple steps, including filing a police report, notifying your country’s Embassy in the U.S. (for passport), and/or notifying the U.S. Embassy which issued your U.S. visa (for U.S. Visa) – See Dept. of State’s Page: “Lost and Stolen Passports, Visas, and Arrival/Departure Records”
  • If the loss, damage, or theft of your passport or visa occurs during international travel, call ISSS at 205-348-5402 during normal office hours (Monday – Friday, 8:00 a.m.– 4:45 p.m. Central Standard Time).  If outside of regular office hours, call the UAPD at 205-348-5454 and their dispatcher will connect you with an ISSS staff member.
  • If while in the U.S., call ISSS at 205-348-5402, email international@ua.edu, or book an appointment to see an advisor.
• I-20 or DS-2019
  • Replacement of an I-20 or DS-2019 is fairly straightforward.  ISSS can assist you to replace your I-20 or DS-2019.  Please submit an I-20/DS-2019 Replacement/Update Form to international@ua.edu.
    • F-1/F-2 I-20s will be signed and sent as electronic scans per guidance from the Department of Homeland Security Student Exchange Visitor Program (SEVP) and can be used for all official purposes – visa applications and renewals, entry to the U.S., applications for OPT, etc.  There is no need for the original, physical I-20.
    • J-1/J-2 DS-2019s will need to be sent as original, physical documents per guidance from the Department of State for the purpose of visa applications, visa renewals, and entry/re-entry to the U.S.  ISSS will need to arrange for you to pick up the DS-2019 or have it shipped to you following the steps outlined on our Document Shipping Page.
  • If the loss, damage, or theft of your I-20 or DS-2019 occurs during international travel to the U.S., call ISSS at 205-348-5402 during normal office hours (Monday – Friday, 8:00 a.m.– 4:45 p.m. Central Standard Time).  If outside of regular office hours, call the UAPD at 205-348-5454 and their dispatcher will connect you with an ISSS staff member.
  • If the loss, damage, or theft occurs while in the U.S., call ISSS at 205-348-5402, email international@ua.edu, or book an appointment to see an advisor.

If you experience an immigration-related emergency, such as:

• Visit by government officer at home or on campus
• Detainment at U.S. Port of Entry such as an airport or land crossing
• Threat of deportation

Do not sign anything. Politely ask if you can call UA International Student & Scholar Services or your home country’s consulate in the U.S.

Call ISSS at 205-348-5402 during normal office hours (Monday – Friday, 8:00 a.m.– 4:45 p.m. Central Standard Time).

If outside of regular office hours, call the UAPD at 205-348-5454 and their dispatcher will connect you with an ISSS staff member.

Other Emergencies

In case of an emergency such as:

• Car accident
• Criminal activity
• Missing persons
• Suicidal thoughts
• Sexual assault and misconduct
• Violence
• Other incidents

If you are on-campus, contact the University of Alabama Police Department at 205-348-5454.

If you are off-campus, call 911.

Campus Resources

ISSS is here to help you, but you may want to take advantage of these resources on campus for other issues such as:

• Culture shock
• Stress
• Conflicts with classmates or professors
• Financial problems
• Scams

Counseling Center 205-348-3863

Housing and Residential Communities 205-348-6676 housing@ua.edu

Student Health 205-348-6262 Patient Portal

Women and Gender Resource Center 205-348-5040

Title IX Office 205-348-5496

Student Care and Well-Being 205-348-2461

Employee Assistance Program 205-759-7890 or 866-840-0750